These Terms of Service ("Terms") govern your use of the GetMyMood: Period & Cycle Tracker mobile app and related services (the "Services") provided by GetMyMood Inc. ("GetMyMood", "we", "our", or "us").
Language versions. The English and French Canadian versions of these Terms describe the same terms and have the same effective date. A provision or right that applies only in a particular jurisdiction is identified in the text.
1) Acceptance of Terms
By downloading, accessing, or using the Services, you agree to these Terms. If you do not agree, do not use the Services.
2) Eligibility
You must be at least 14 years old to use the Services. If you are under the age of majority in your jurisdiction, you represent that a parent or legal guardian has reviewed and agreed to these Terms on your behalf as required by applicable law.
Where required by applicable law or app-store policy, the Services may use age signals provided by the app store or operating system to help confirm your eligibility before health-data features become available. On iOS this may use Apple's Declared Age Range, and on Android it may use Google Play Age Signals. These mechanisms share only a coarse age range and, where applicable, a parent or guardian approval status; we rely on the platform's age-sharing and parental-approval mechanisms rather than asking you for an exact birth date.
Where these checks apply, access to health-data features may be limited or paused if a required signal indicates that you are under the minimum age, if a required parent or guardian approval is pending or has been declined, or if a required age signal is unavailable. These checks are used only to determine eligibility for the Services; for details on what information is involved and how it is handled, see our Privacy Policy.
If you are under the age of majority in your jurisdiction, you may make purchases only with the involvement and consent of a parent or legal guardian, for example through the app store's purchase-approval mechanisms (such as Apple's Ask to Buy or Google Play purchase approvals).
3) Important Medical Disclaimer
The Services are designed for informational and wellness tracking purposes only.
The app is not a diagnostic tool and must not be used as a method of contraception or to facilitate conception.
Predictions, cycle estimates, and insights are informational only and are not a substitute for professional medical advice, diagnosis, or treatment.
Always consult a qualified healthcare provider for health concerns and before making medical or reproductive decisions.
If you believe you have a medical emergency, contact emergency services immediately.
4) Account Registration and Security
- You may sign in using supported authentication methods, for example email and password, Google, Apple, or anonymous or guest mode where available.
- You are responsible for maintaining the confidentiality of your credentials and for activities under your account.
- You agree to provide accurate information and keep it reasonably current.
5) License to Use the Services
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial use.
All rights, title, and interest in the Services, including trademarks, logos, and software, remain the exclusive property of GetMyMood Inc. or its licensors.
6) Your Content
You retain ownership of content you submit, for example cycle entries, symptoms, and notes. You grant us a limited license to host, process, transmit, and display that content solely to provide, maintain, and improve the Services, and as otherwise permitted by our Privacy Policy and applicable law.
7) Partner Sharing
Partner Sharing lets you choose to share selected cycle-related information with one invited partner. You are responsible for choosing a trusted recipient and for understanding that information viewed by another person may be remembered, screenshotted, copied, or shared outside the app.
You control whether to create an invite, what supported categories are shared, and whether to stop sharing or revoke access. Your partner may also disconnect. Changes to access or sharing settings take effect through the app after the relevant devices reconnect and receive the change, and previously loaded information may remain visible offline for a limited time. Creating a new Partner Sharing invite may require an active paid plan, and active sharing may be paused while a required paid plan is not in place; sharing can resume once the requirement is met again, and a pause does not by itself delete the sharing relationship or your data.
Partner Sharing is for personal informational use only and is not a medical, fertility, contraception, emergency, or safety service.
If you accept a Partner Sharing invite as a partner-only viewer, you may use a limited anonymous account only for Partner Sharing access. Partner-only anonymous access does not allow normal cycle tracking, purchases, subscription management, or account recovery unless you later create or link a full tracking account.
8) Prohibited Conduct
You agree not to:
- Attempt unauthorized access to accounts, systems, or data.
- Interfere with security, performance, or operation of the Services.
- Use the Services for unlawful, abusive, or fraudulent activity.
- Reverse engineer or attempt to derive source code except where permitted by law.
- Upload malware or other harmful code.
9) Ads, Third-Party Services, and Platforms
The mobile app may display ads on supported platforms. We also rely on third-party providers, including Firebase, Google services, Amplitude, RevenueCat, and app distribution platforms, to operate core functionality, analytics, purchases, and service improvement. Your use of third-party features may be subject to those providers' terms and policies.
10) Paid Features, Subscriptions, and Billing
10.1 Paid plans and purchases
We may offer optional paid plans and purchases — for example, subscriptions billed monthly or annually, and one-time purchases — that unlock designated features. The features included, the price, and the billing period of each plan are described where the plan is offered, before you buy. Core cycle tracking remains available without a paid plan, and your ability to access, export, and delete your data under the Privacy Policy never depends on having a paid plan.
10.2 Billing through the app stores
All purchases are processed by Apple (App Store) or Google (Google Play) through your app-store account and are subject to the store's own terms and payment methods. We never receive your full payment-card details. Prices are shown in your local currency at the point of purchase, together with the plan name and billing period. Prices may vary by country or storefront, and applicable taxes (such as VAT, GST/HST, or sales tax) are determined and collected by the app store based on your storefront.
10.3 Auto-renewal
Paid subscriptions renew automatically at the price applicable to your subscription, subject to Section 10.6, unless you cancel through the app store. For Apple App Store subscriptions, renewal charges may be processed during the 24 hours before the next billing period; to avoid renewal, cancel at least 24 hours before the current period ends. For Google Play subscriptions, cancel before the next billing period begins.
You can manage or cancel your subscription in your app-store subscription settings (iOS: Settings > [your name] > Subscriptions; Android: Google Play > Payments and subscriptions > Subscriptions). Cancellation generally stops future renewals and leaves access in place until the end of the period already paid for. Immediate cancellation or a full or partial refund may be available where required by law or provided by the store's policy. Nothing in these Terms limits those rights.
10.4 Deleting the app or your account does not cancel a subscription
Important: deleting the app, deleting your GetMyMood account, or stopping use of the Services does not cancel an app-store subscription. To stop renewals you must cancel in your app-store subscription settings. If you delete your account while a subscription is active, the store may continue to charge you until you cancel there.
10.5 Free trials and introductory offers
We may offer free trials or introductory prices. Before you subscribe, we show the trial or introductory period, any introductory charge, and the price and billing period that apply afterwards. Unless you cancel within the applicable store's deadline, the subscription automatically continues at the disclosed post-offer price. For Apple App Store offers, cancel at least 24 hours before the trial or introductory period ends to avoid the next charge. For Google Play offers, cancel before that period ends.
Eligibility depends on the offer terms and applicable app-store rules. If the store's rules provide that purchasing a subscription during a free trial ends the remaining trial, those rules apply. Promotional access that does not automatically convert into a paid subscription is described in Section 10.8.
10.6 Price changes
If we change the price of a subscription, we will give you advance notice through the app store or the app. Price changes take effect no earlier than your next renewal after the notice period. Where the store or applicable law requires it, a price increase will not apply unless you affirmatively consent, and you can always cancel before the new price takes effect. If we offer a plan at a price we have committed to keep for as long as you remain subscribed (for example, an early-adopter or founding rate), that commitment applies notwithstanding this section for as long as your subscription remains continuously active.
10.7 Refunds
Because billing is handled by the app stores, refund requests are made to the store. Refunds for Apple App Store purchases can only be issued by Apple — request them at reportaproblem.apple.com. For Google Play purchases, request a refund through Google Play; after Google's initial refund window, you may also contact us at support@getmymood.com and we will handle your request in line with Google Play's refund policies and applicable law. Nothing in this section limits any non-waivable refund or cancellation right you have under applicable law, including the 14-day withdrawal right for consumers in the EU and UK (exercised through the store, and subject to any consent you gave at purchase to immediate performance) and rights under Canadian provincial consumer protection law.
10.8 Promotional and courtesy access
We may grant free, promotional, early-access, or courtesy entitlements (for example, complimentary access for early adopters). Such grants are personal, non-transferable, have no cash value, are not refundable, and last for the period stated or, if none is stated, until withdrawn. A promotional grant is not a purchase and does not auto-convert into a paid subscription. When a grant, trial, or subscription ends, paid features lock, but your data is not deleted and remains available under the Privacy Policy.
10.9 One-time purchases
We may offer one-time purchases that unlock designated features for as long as we offer the Services and those features. A one-time purchase is a single, non-recurring payment — it is not a subscription, it does not renew, and you will not be charged again for the features it unlocks. Where a one-time purchase is described as "lifetime," "forever," or similar, this refers to the life of the Services, not to the lifetime of the purchaser. It does not include separately priced products, plans, tiers, or add-ons, which are offered on their own terms.
A one-time purchase is billed once by Apple or Google under your app-store account terms, and refunds are handled under the applicable store's policies (see Section 10.7). If your purchase is refunded, the access it provided ends. One-time purchase access is personal, non-transferable, has no cash value, and is linked to your app-store account and your GetMyMood account; you can restore it on a new device through the app store's restore-purchases mechanism.
If we assign these Terms to an affiliate or successor under Section 19, your one-time purchase access continues with the successor on the same basis, for as long as the successor continues to offer the Services and the features it unlocks. If we (or a successor) permanently discontinue the Services or the features unlocked by a one-time purchase, we will provide reasonable advance notice where required by law; a discontinuation does not by itself entitle you to a refund, except as provided by the store's policies or required by applicable law. Nothing in this section limits any non-waivable rights you have under applicable consumer protection law.
10.10 Changes to paid features
We may improve or adjust the features included in a plan over time. If we materially reduce the features of a plan you have already paid for during a period you have paid for, you may be entitled to remedies under the store's policies and applicable consumer law, including cancellation or a refund through the store.
10A) Platform Terms (Apple App Store and Google Play)
These Terms are between you and GetMyMood Inc. only — not with Apple Inc. or Google LLC. Apple and Google are not responsible for the Services and have no obligation to provide maintenance, support, warranty, or refunds for the app beyond what their own policies state. Apple, Google, and their subsidiaries are not responsible for addressing any claims relating to the app, including product liability, regulatory, consumer protection, or intellectual property claims. You agree to comply with the applicable store's terms of service when using the app. Apple and its subsidiaries are third-party beneficiaries of these Terms with respect to your license to use the iOS app and may enforce these Terms against you.
For the iOS app, your license to the app itself is granted under Apple's standard Licensed Application End User License Agreement (EULA), available at apple.com/legal/internet-services/itunes/dev/stdeula. If there is any conflict between that standard EULA and these Terms with respect to the app license, the standard EULA governs your license to the iOS app; these Terms govern your use of the Services.
11) Privacy
Your use of the Services is also governed by our Privacy Policy, which explains how we collect and process information.
12) Suspension and Termination
You may stop using the Services at any time. You may delete your account in-app where available, or request an emailed confirmation link at /delete-account if you no longer have app access. We may suspend or terminate access if you violate these Terms, create risk for other users, or if required by law.
Termination or suspension does not entitle you to a refund of amounts already paid, except as provided by the store's policies or required by applicable law; if we terminate your access without cause during a paid period, we will direct you to the store's refund process for the unused portion. Deleting your account or the termination of these Terms does not cancel an app-store subscription; to stop renewals you must cancel in your app-store subscription settings (see Section 10.4).
13) Disclaimer of Warranties
To the maximum extent permitted by law, the Services are provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
Some jurisdictions do not allow the exclusion of implied warranties, conditions, or statutory guarantees in consumer contracts. Nothing in these Terms excludes, limits, or modifies any warranty, condition, guarantee, or other right that applicable law (including Canadian provincial consumer protection law and EU or UK consumer law) implies or imposes and that cannot lawfully be excluded. If you are a consumer, you retain all such non-waivable rights.
14) Limitation of Liability
To the maximum extent permitted by law, GetMyMood Inc. and its affiliates, officers, employees, and service providers are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, data, goodwill, or business interruption arising from or related to your use of the Services.
In no event will our aggregate liability exceed the greater of:
- the amounts you paid us in the twelve months preceding the claim, or
- fifty Canadian dollars (CAD $50).
Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) gross negligence or intentional fault; or (d) any other liability that cannot be excluded or limited under applicable law, including under the Civil Code of Quebec and consumer protection laws. If you are a consumer, the limitations in this section apply only to the extent permitted by the mandatory law of your place of residence.
15) Indemnity
You agree to defend, indemnify, and hold harmless GetMyMood Inc. from claims, liabilities, damages, and expenses, including reasonable legal fees, arising from your misuse of the Services, your content, or your violation of these Terms or applicable law.
16) Governing Law and Venue
The following Ontario governing-law and Toronto venue provision does not apply to consumers in Quebec. For those consumers, the laws of Quebec and the federal laws of Canada applicable there govern, and a dispute may be brought before any court that has jurisdiction under those laws.
These Terms are governed by the laws of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. You agree that courts located in Toronto, Ontario will have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Services, except where prohibited by applicable consumer protection or mandatory law of your jurisdiction.
17) Changes to These Terms
The following general amendment provision does not apply to consumers in Quebec; the Quebec-specific rules below apply instead.
We may modify these Terms from time to time, for example to reflect changes to the Services, the law, or our business. Updated Terms will be posted at /terms with a revised "Last updated" date. For material changes, we will provide reasonable advance notice — at least 30 days where required by law — through the app, by email, or by other appropriate means, and the notice will describe what is changing. If you do not agree to the updated Terms, you may stop using the Services and delete your account before the changes take effect, without penalty. Subject to mandatory law, continued use of the Services after updated Terms become effective constitutes acceptance of the updated Terms. Where the law of your jurisdiction requires additional amendment procedures or grants you additional rights, those requirements and rights prevail.
Additional rules for Quebec consumers
If you are a consumer in Quebec, we may unilaterally change only the following elements of these Terms:
- the features and functionality of the Services and how they operate;
- eligibility, account, security, acceptable-use, and prohibited-use requirements;
- paid-feature and subscription terms, including prices for future renewal periods, billing, renewal, and cancellation terms, where such changes are permitted by law;
- provisions concerning third-party services, app stores, and service providers; and
- legal or regulatory disclosures and our contact information.
Except for an indeterminate-term service contract or where otherwise permitted by law, we will not unilaterally change an essential element of a fixed-term contract, including the nature of the service, its price, or the contract's duration.
At least 30 days before a unilateral change takes effect, we will send you a clear and legible written notice containing only the new or amended clause and its previous version, the effective date of the change, and the rights described in the next paragraph.
If the change increases your obligations or reduces ours, you may refuse the change and rescind the contract formed by these Terms or, for a contract involving sequential performance, cancel the affected contract without cost, penalty, or cancellation indemnity. To exercise this right, notify us at support@getmymood.com no later than 30 days after the change takes effect. Continuing to use the Services does not, by itself, constitute acceptance of such a change. A change made contrary to these rules cannot be invoked against you.
18) Force Majeure
We are not liable for delays or failures in performance caused by events beyond our reasonable control, including natural disasters, government actions, pandemics, or service provider outages.
19) Assignment
You may not assign or transfer these Terms or any rights under them. We may assign our rights and obligations to an affiliate or successor in connection with a merger, acquisition, or sale of substantially all of our assets.
20) General
If any provision of these Terms is held to be unenforceable, the remaining provisions will continue in full force and effect.
These Terms, together with the Privacy Policy, constitute the entire agreement between you and GetMyMood Inc. regarding the Services and supersede all prior agreements on this subject.
21) Contact Information
GetMyMood Inc.
2 Bloor Street East, Suite 3500
Toronto, Ontario
M4W 1A8
Canada
Email: support@getmymood.com